Sådan svarer du på en gæsts anmodning om ændring af rejsen
Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (ex: add or subtract nights, or choose different dates), they should send you a trip change request.
Please don’t change or cancel reservations on behalf of guests—you might jeopardize your good standing as a Host. Instead, send them these instructions so they can do it themselves. Guests can also modify their reservation via the link in their confirmation email.
Respond to a trip change request
Open your message thread with your guest and find Respond to request. If you agree to the changes, they'll be applied automatically, and your guest will be charged or refunded if necessary.
Things to know:
- There are no penalties for declining a request
- While there isn’t a time limit, responding to requests quickly can help you avoid canceled reservations
- Guests can send trip change requests once a reservation is confirmed, and any time before checkout—even after they check in
If your needs as a Host change, learn how to send your guest a trip change request or cancel a reservation.
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Afvisning af en anmodning om ændring af rejsen
Både gæster og værter kan afvise en ændringsanmodning og beholde en reservation, som den er. - Vært
Ændring af en reservation som vært
Du kan sende en ændringsanmodning til din gæst. Hvis gæsten accepterer, opdateres reservationen. Ændringer, annulleringer og refusioner for værter
Nogle gange dukker der noget op, og enten du eller din gæst må ændre planer. Her nogle nyttige oplysninger, så alt kører glat.