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    Føj tilgængelighedsfaciliteter til din Oplevelses opslag

    Skab en imødekommende Oplevelse, som gæster kan booke trygt.
    Af Airbnb den 11. nov. 2021
    5 minutters læsning
    Opdateret 11. nov. 2021

    Opsummering

    • Adding accessibility features to your listing may help a wider variety of guests book your Experience

    • Guests can filter their search by what they need (e.g., accessible bathroom, sign language)

    • Add sufficiently detailed descriptions to each feature you select

    Are you excited to help create a world where anyone can belong anywhere? Consider adding accessibility features to your listing. These search features can help guests with accessibility requirements—from aging travelers to those with injuries or disabilities—to find Experiences that are suitable for their needs. You can enable these features by going to Your Experiences, selecting Edit, then going to Guest Requirements.

    Airbnb Homes Hosts have had these accessibility features for some time now, and research shows just how useful guests find these features when narrowing down their search. From July through September 2021, over 300,000 guests used accessibility filters to narrow their search for Homes listings.

    By adding accessibility features to your Experience page, being flexible, and encouraging potential guests to message you with any accessibility concerns, you’ll let guests know what to expect and help them to feel welcome.

    This article provides guidelines and requirements, developed in consultation with disability experts, to help you add detailed descriptions to your listing’s accessibility features that are in line with Airbnb standards.

    Adding descriptions for each feature

    The Accessibility section of your listing is split into three groups: environmental features, communication features, and other features. You’ll be required to provide more information (in the form of a description) for each feature you select so that guests can decide if your Experience is suitable for them based on their individual needs.

    Requirements for adding descriptions

    • Ensure the information you are providing is relevant, clear, and sufficiently detailed. It should also be specifically related to accessibility, and not just information about general amenities of your Experience. Follow the guidelines below for providing details about specific feature types.
    • Use the prompt questions and sample text provided to consider the type of information you should consider including. These details can also help you understand the feature if you are uncertain about what it includes.
    • If your Experience takes place across multiple locations, you should provide accessibility information about the whole of the Experience, not just one location.

    Adding detailed descriptions to each feature you have selected is incredibly important. If your description isn't sufficiently clear and detailed, or if it’s inaccurate, the correlating feature may be removed from your listing. This is because an unclear or inaccurate description could result in a guest booking an Experience which does not suit their accessibility needs.

    Common mistakes 

    • Using general terms to describe an accessibility feature, e.g., “The route is wheelchair accessible”. Instead, try to be more specific and describe the terrain and gradient that wheelchair users will encounter.
    • Using regional standards or localized terms to describe an accessibility feature, e.g., “The bathroom is ADA compliant”. These may be hard for guests from other countries to understand. Instead, try to describe the specific accessibility features.

    Guidelines for environmental feature descriptions

    Environmental features relate to the locations in which your Experience takes place.

    • Accessible bathroom
      Provide information about whether there is a bathroom available to guests during the Experience that has no steps to access and ample turning space for a wheelchair. Highlight any additional accessibility features such as grab bars for the toilet, an emergency pull cord, or if sink pipes are covered to prevent burns.
    • Accessible parking spot
      Provide information about how many accessible parking spots (at least 8 feet wide or 2.5 meters) are available, and how far they are from the Experience meeting point. Where there are shuttles or public transportation, let guests know if these vehicles are wheelchair accessible.
    • Mainly flat or leveled ground
      Assess the facilities and paths where your Experience takes place. Select this feature if doorways and hallways are at least 32 inches (82 centimeters) wide with a firm, slip-resistant surface, no steps, and little or no slope. If your Experience takes place across multiple locations, be sure to add information about the terrain of each location.
    • No Extreme Sensory Stimuli
      Think about the environment where the Experience takes place and assess the sensory aspects. Provide information about the lighting, noise, smells, and how crowded the area might be.
    • No stairs or steps
      Think about the entirety of your Experience and select this feature if there are no steps throughout. Alternative routes or entrances, fixed or portable ramps and elevators are a great way to make your Experience step free. This is a high priority requirement for some guests with accessibility needs, so make sure to let guests know if you require advance information about their needs, or if elevators have size or weight restrictions.
    • Wide entrance
      You can add this feature if all required entrances and hallways are step-free and at least 32 inches (82 centimeters) wide to provide access to wheelchairs or other mobility devices.

    Guidelines for communication feature descriptions

    These describe options for the methods of communication you can provide during your Experience.

    • Assistive technology
      Let guests know about any technology that you have available such as auxiliary aids or sound systems for guests who are d/Deaf or hard of hearing.
    • Audio or verbal information
      For guests who are blind or have low vision, let them know if you provide detailed verbal communication, braille, or audio information, which may assist them in participating in the Experience.
    • d/Deaf aware
      Highlight any features or communication methods (such as speaking clearly, minimizing background noise, having good lighting for lipreading) that will enable you to communicate with guests who are d/Deaf or hard of hearing.
    • Sign language
      Where basic or fluent sign languages are available for guests, specify the level of fluency and which language (American Sign Language, British Sign Language, etc.). If you are able to provide a sign language interpreter, let guests know if you require advance notice to arrange this.
    • Visible signage
      Select this feature if you provide easy-to-read and clear information before or during your Experience to help guests take part. Information in large print or braille can be especially helpful to guests who are blind or have low vision. Let guests know if the visible signage is provided throughout the Experience or only at certain points.

    Guidelines for other feature descriptions

    Here are other accessibility features that may be relevant to your Experience.

    • Adaptive equipment
      Select this feature if you provide any modified or specialized equipment such as sports wheelchairs, hoists, or hoyer lifts which can enable full participation for individuals with accessibility needs. Only include information about specific adaptive equipment that makes your Experience more accessible for guests with disabilities.
    • Break times
      Scheduling designated breaks with seating available can help guests with disabilities process what is going on, decompress, and rest. Select this feature if this is something that is available to guests during the Experience without compromising the length of the overall Experience or participation for other guests. When describing the breaks, be sure to mention where the breaks take place and how long the breaks will be.
    • Designated sighted guide
      Only select this feature if you have a designated guide who has Experience of working with the blind or low vision community that can help them navigate your Experience. Give details about how to request an individual or group guide and whether you need advance notice to arrange a guide.
    • Minimal / no line
      Choose this filter to indicate if there is minimal or no queuing involved throughout your Experience. Waiting in line can be tiring or overwhelming for some guests, so it is best to let them know if any instance of your Experience tends to be less crowded than other times.
    • Quiet retreat space
      Some guests may require a low-lit and quiet space to recover from situations that they consider to be over-stimulating or overwhelming. Provide details of this space and at which stages of the Experience it is available.
    • Refrigerator
      Let guests know if there is an easily accessible refrigerator—this can be helpful to guests with special diets or medications that must be kept at cooler temperatures.

    Opsummering

    • Adding accessibility features to your listing may help a wider variety of guests book your Experience

    • Guests can filter their search by what they need (e.g., accessible bathroom, sign language)

    • Add sufficiently detailed descriptions to each feature you select

    Airbnb
    11. nov. 2021
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